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FREQUENTLY ASKED QUESTIONS
Can I customize my own jewelry design? Absolutely! We specialize in bespoke jewelry. You can send us inspiration photos or sketches, and our team will work with you to bring your vision to life.
Will I see a preview before production starts? Yes. For every custom order, we provide professional CAD (Computer-Aided Design) drawings for your review and approval. Please note that we provide high-precision CADs rather than 3D models, as CADs ensure the most accurate technical specifications for our craftsmen.
How long does the custom process take? Once the CAD is approved, production typically takes 2 to 3 weeks. We will keep you updated throughout the crafting process.
What kind of stones do you use? We specialize in premium Lab-Grown Diamonds and Moissanite. Both offer the same fire and brilliance as mined diamonds but are more ethical and accessible.
What metal options are available? We offer high-quality precious metals including 10K, 14K, and 18K Solid Gold (Yellow, White, and Rose), as well as Platinum (PT950).
How do Group Buys work? Group Buys are limited-time events where we offer specific designs at a discounted “batch” price. Once the order window closes, all pieces are moved into production together to ensure the best value for everyone.
When will my Group Buy order ship? Shipping dates vary by event but generally occur 3 to 4 weeks after the group buy period ends. You will receive a tracking number as soon as your piece is ready.
Do you ship internationally? Yes! We ship worldwide, with a strong focus on North America. Most orders are shipped via DHL or FedEx for secure and fast delivery.
What is your return policy? Because custom pieces and group buy items are made specifically to your requirements (size, metal, and stone choice), they are generally non-refundable. However, we stand by our quality—if there is a manufacturing defect, please contact us within 48 hours of delivery.
When will my Group Buy order ship? Shipping dates vary by event but generally occur 3 to 4 weeks after the group buy period ends. You will receive a tracking number as soon as your piece is ready.
Do you work with influencers or affiliates? We love collaborating with creators! If you are a jewelry enthusiast on TikTok or Instagram, please reach out via our contact form with your social handles and a brief introduction. Our marketing team will review your profile for potential partnerships.
CONTACT US
Phone: +86 133 7744 3845
Email: manager@xingyuegems.com
Free shipping on orders over $100.
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for over 24h
Address: B66, 2/F, Gem Building, No.69 Mid-Xihuan Road, Wuzhou, Guangxi, China.
