At XINGYUE GEM, we stand behind the quality of our jewelry and are committed to providing long-term support for our customers.

To help you enjoy your jewelry for years to come, we offer the following lifetime after-sales services for eligible products purchased directly from XINGYUE GEM.

  1. Free Cleaning & Polishing

Restore the shine of your jewelry with complimentary professional cleaning and polishing services.

  1. Free Chain Repair

If a necklace, bracelet, or anklet chain breaks during normal wear, we offer free repair services whenever possible.

  1. Free Replating Service

We provide one complimentary gold or rhodium replating service for eligible jewelry pieces showing normal surface wear.

  1. Free Accent Stone Replacement

If a small accent stone becomes loose or falls out due to normal wear or manufacturing issues, we will replace it free of charge.

(Center stones and customer-caused damage are not included.)

  1. Free Ring Resizing

One complimentary ring resizing service is available for eligible ring styles.

(Some designs may not be resizable due to their structure.)

  1. Free Engraving

Complimentary engraving is available on selected products and custom orders.

Service Guidelines

  • Services apply only to jewelry purchased directly from XINGYUE GEM.
  • Customers are responsible for shipping the item to our service center.
  • Return shipping from our service center is free.
  • Services are subject to inspection and approval.
  • Damage caused by accidents, misuse, unauthorized repairs, or modifications is not covered.
  • Processing times may vary depending on the service required.

Need Assistance?

Contact our support team at any time.

Email: manager@xingyuegems.com

Phone / WhatsApp: +86 133 7744 3845

XINGYUE GEM

Quality Jewelry • Lifetime Support • Worldwide Service

We don’t just sell jewelry — we stand behind every piece we create.