At XINGYUEGEM, we are committed to ensuring a reliable, secure, and worry-free purchasing experience for our global wholesale clients. The following policies are designed to protect your rights throughout the transaction process.

1 On time delivery Logistics guarantee

We guarantee on-time delivery as agreed in the order.

If your order is delayed due to our fault, you will be eligible for compensation or a refund in accordance with our delivery policy.

2 Quality problem easy return

If the product arrives with visible quality defects or does not match the agreed specifications, you may initiate a no-hassle return or refund request.

·Requests must be submitted within 5 days of delivery.

·Clear photos or videos of the issue are required to support the claim.

·Once verified, we will either replace the product or issue a full/partial refund.

3 Reliable fund policy

Your payments are protected under our fund security policy.

If the product is:

·Not shipped on time, or

·Does not meet the order specifications,

you are entitled to apply for a full or partial refund through the payment platform or directly with our after-sales team.

4 Performance guarantee Credit guarantee order

For eligible bulk orders, we offer Trade Assurance / Credit Guarantee Orders, which provide protection in terms of:

·Timely delivery

·Consistent product quality

·Safe payment handling

This ensures our clients can place large or customized orders with full confidence in product fulfillment and after-sales service.

XINGYUE GEM —Trusted by wholesalers worldwide..
We don’t just sell jewelry — we build long-term partnerships with service you can count on.