Meet the Team Working on Your Jewelry
Custom jewelry feels easier when a real person helps you through the details.
Meet the Xingyuegem Jewelry consultants who support your design, quote, material choices, CAD confirmation, production updates, and QC before shipping.
YOU’RE NOT ORDERING ALONE
A real person helps you sort out the details.
Whether you are choosing a made-to-order design or sending us a custom idea, our consultants help you understand the options before your jewelry is made.
Design Questions
Send a reference image, product link, sketch, or ask about a design you found on our website.
CAD & Production Updates
For custom projects, your consultant helps confirm important details before production begins.
Stone & Metal Choices
Compare lab diamonds, moissanite, lab gemstones, gold colors, metal purity, and ring size options
QC Before Shipping
Review photos or videos before your finished jewelry ships, so you know what is being sent.
Choose the person who fits your question
Not sure who to contact? That’s okay. Start with your question and we’ll connect you with the right consultant.
Harry
Works closely with customers to understand their ideas and recommend suitable options for custom jewelry projects.
Eve
Supports retail and wholesale customers with quotations, order follow-up, shipping updates, and after-sales questions.
Helen
Follows up with the production team and keeps customers informed about their order progress and estimated completion time.
Celina
Provides helpful advice on moissanite shapes, sizes, settings, and jewelry styles for different occasions.
Melody
Helps customers compare lab-grown diamond options, including shape, size, color, clarity, certification, and price.
Jia
Explains gemstone and metal options clearly, helping customers choose suitable materials for their design and budget.
Winna
Collects and confirms custom design requirements, then communicates the details clearly with our CAD and production teams.
Jane
Assists customers in choosing engagement rings, wedding bands, and meaningful designs that suit their preferences and budget.
Bella
Coordinates quality-check photos and videos, helping customers review important details before their jewelry is shipped.
Sarah
elps customers compare jewelry styles, materials, sizes, prices, and order details before making a decision.
Elowen
Helps customers turn inspiration photos, sketches, and design ideas into clear custom jewelry requests.
Ready to start your
jewelry request?
Send us your idea, favorite design, or inspiration photo. Our team will help you choose the right next step before your jewelry is made.
