To ensure smooth and reliable after-sales support for our wholesale partners, we follow a standardized 6-step process:

1. Customer Feedback

We receive and log any feedback or issues reported by the customer (e.g. product defect, damage, missing items, etc.). Feedback can be submitted via email, online form, or your account manager.

2. Confirm Solution

Our team will analyze the issue and confirm the most appropriate solution, such as repair, replacement, return, or credit note, based on our service policy and product category.

3. Register Feedback

All feedback and solutions are formally recorded in our internal system. This helps us ensure follow-up, track performance, and improve future quality control.

4. Execute Solution

Once approved, we implement the agreed solution promptly — whether it’s arranging repair, shipping a replacement, or issuing compensation.

5. Discuss Best Solution (for recurring or bulk issues)

For repeated issues or large orders, we arrange a direct discussion with your sales representative or our quality team to identify the root cause and long-term solutions.

6. After-Sales Service Ends

The case is officially closed after confirmation from the customer. All records are saved for future reference and quality assurance purposes.

Service Commitment

– Response time within 24–48 hours

– Professional in-house repair team

– Full documentation for every case

– Long-term support for all wholesale clients

We aim to reduce your after-sales burden and support your business with dependable service and accountability.