From your first idea to the finished piece
Your consultant helps make the custom jewelry process clearer before your piece is made.
1. Share Your Idea
Send a reference photo, sketch, product link, or design question.
2. Choose Details
Confirm stone type, metal, ring size, budget, and design preferences.
3. Receive Quote
Get pricing, feasibility feedback, and estimated production time.
4. Review Details
For custom projects, confirm CAD or key design details before production.
5. Production
Your consultant helps keep you updated as your piece is made.
6. QC & Shipping
Review photos or videos before your finished jewelry ships.
Fill Out A Design Form
Please provide our designers with as much information as possible. For example: diamond shape, metal type, or style of interest. If you have a specific time frame we need to work with, let us know that too! If you would like to speak to a design representative sooner, or if you have any other questions, please call us at (+86) 133 7744 3845 or chat below during business hours. We can’t wait to hear about your design!
Frequently Asked Questions
Below are a few of the most common questions about our service. Have a question you don’t see here? Get in touch with us.
We pride ourselves on creating unique pieces that start as brand new ideas. To give you an accurate estimate, we would need to know a bit more about the specific piece you have in mind. The best way to get started is to schedule a consultation with us. We can usually provide you with an estimate quickly once we have a better understanding of your vision. From there, we can offer you a proposal with an exact price. Let us know if you have any questions or if you’re ready to schedule a consultation. We’re here to help!
We make custom jewelry at affordable prices by finding better ways to do things, not by cutting corners or settling for lower quality. Our custom-designed and crafted jewelry is heirloom-quality and comparable in price to similar quality pieces off the shelf. However, we can’t offer prices as low as fast fashion brands because we custom design and make every piece one-of-a-kind at high quality.
We have a team of talented jewelry designers and 3D artists, as well as friendly design consultants who are ready to assist you. When you start a consultation with us, you’ll be matched with a design consultant who will help you explore your design ideas and consider different options. Once your consultant has all the details, our team of artists will create sketches and renderings of your piece. You’ll have the opportunity to review and provide feedback, and we’ll keep refining the design until you’re completely satisfied.
We’d love to chat with you about your design ideas and explore pricing options. Our team is happy to create artistic sketches of your design concepts. Before we move forward with 3D models and renderings, we do require a deposit which will be applied to the final cost of producing your piece.
We are located in Wuzhou City, China, where we are the world’s largest exporter of man-made diamonds and jewelry, with the advantage of labor, raw materials and production experience.
We currently ship to over 50 countries worldwide. However, we are unable to ship to a few countries due to limitations imposed by our shipping providers or customs regulations. If you are unsure if your country is eligible, please ask us and we will be happy to assist you. Please note that we do offer free shipping on all items.
Your satisfaction is our ultimate guarantee. We offer an industry-leading 90-day return and exchange policy. If your jewelry has any quality issues or does not match your order specifications, we will provide an unconditional return or exchange and cover all associated shipping fees.
We want you to feel confident in your jewelry purchase, which is why we stand behind our products 100%. Our lifetime manufacturer warranty ensures that any structural defects will be taken care of, and our certificate of authenticity guarantees that all materials used are authentic and properly specified in your agreement. You can trust in the quality of our workmanship and materials.
CONTACT US
Phone: +86 133 7744 3845
Email: manager@xingyuegems.com
Free shipping on orders over $200.
Support forum
for over 24h
Address: B66, 2/F, Gem Building, No.69 Mid-Xihuan Road, Wuzhou, Guangxi, China.

Your Jewelry Support Team
Meet the Team Working on Your Jewelry
Custom jewelry feels easier when a real person helps you through the details. Meet the Xingyuegem Jewelry consultants who support your design, quote, material choices, CAD confirmation, production updates, and QC before shipping.
- Ask before you orde
- Get help choosing materials
- Review key details before production





